"Counter Intuitive..." by Mitch Schneider

Musings and reflections of a fourth generation, forty-six year veteran of the automotive service industry by a former working technician, current shop owner, Senior Contributing Editor, Educator, Author, Seminar Facilitator; And, all around good guy.

Thursday, October 24, 2013

Who Cares?

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Like any business focused on continuous improvement we spend a lot of time trying to figure out the “one good reason” anyone should take th...
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Tuesday, November 20, 2012

Moving... Again?

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If you've been wondering where I've been... again , it's OK! At least, I'm OK. It's just that I've been building a...
Sunday, September 23, 2012

Weapons and Warriors

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Weapons and Warriors... There are few things more compelling than having a telephone ringtone splash ice water in your face in the middl...
Thursday, August 9, 2012

Death By Drowning...

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WATER TORTURE… The Repair Order started off with:             Drivability                         Customer Concern: Vehicle will cra...
Thursday, July 19, 2012

In It... On It... Through It...

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There is an entire universe of things I should be doing right now not the least of which is sleeping… Yes, Sleeping! You see I did...
Monday, July 2, 2012

Adopt-a-Shop: Paying it Forward

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I recently had the opportunity to present at the 2012 ASCCA Summer Meeting, June 22, in Orange County, where I brought up a concept I’ve t...
Tuesday, June 26, 2012

It's Not... But, It Could Be

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I did something last night I rarely do. I watched television: specifically, the premier of the new HBO television series, Newsroom. It m...
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